Contact VolatiCloud
Questions about the platform, your account, or a plan? Reach the team by email or phone, or find answers fast in the knowledge center.
Contact VolatiCloud, explained.
The fastest way to reach us is email: [email protected] for product, account, and billing questions, including sales enquiries about Enterprise. You can also call us at +1 (413) 944-0461. We are a small team, so a clear description of your question — and your organisation name if it is account-specific — helps us help you quickly.
Many questions are answered even faster in the knowledge center at docs.volaticloud.com, which covers getting started, connecting an exchange, building and backtesting strategies, reinforcement learning, alerts, and security. If you are evaluating the platform, the 7-day Pro trial requires no credit card, so you can try it before you ever need to talk to us.
From idea to a running bot.
Pick the channel that fits your question.
Email support
Write to [email protected] for product help, account and billing questions, or Enterprise sales. Include your organisation name for account-specific issues.
Call us
Reach us by phone at +1 (413) 944-0461 for sales and account questions.
Search the knowledge center
Browse docs.volaticloud.com for step-by-step guides on exchanges, strategies, backtesting, alerts, and security — often the quickest path to an answer.
Use in-app support
Once you are signed in, the in-app notification and help surfaces keep you in context while you work.
Built for the way you trade.
Whatever you need, there is a clear way to reach us.
Evaluating the platform
Start the 7-day Pro trial with no credit card, and email [email protected] if you have questions while you explore.
Existing customers
For account, billing, or technical help, email [email protected] with your organisation name so we can find your account.
Enterprise & teams
For team management, multiple runners, or volume questions, contact us about the Enterprise plan by email or phone.
- Email: [email protected]
- Phone: +1 (413) 944-0461
- Knowledge center: docs.volaticloud.com
- 7-day Pro trial — no credit card required
Frequently asked questions.
How do I contact VolatiCloud support?
Email [email protected] for product, account, and billing questions, or call +1 (413) 944-0461. Including your organisation name helps us locate account-specific issues quickly.
Where can I find guides and documentation?
The knowledge center at docs.volaticloud.com covers getting started, connecting exchanges, building and backtesting strategies, reinforcement learning, alerts, and security.
How do I reach sales about Enterprise?
Email [email protected] or call +1 (413) 944-0461 with details about your team size and how many bots, exchanges, and runners you expect to use.
Can I try the product before contacting you?
Yes. Pro includes a 7-day free trial with no credit card required, so you can connect an exchange and run live bots before you ever need to get in touch.
Related capabilities.
Ship your first live bot this afternoon.
Connect an exchange, build a strategy in the visual builder, backtest it on real data, and deploy. Start a 7-day Pro trial — no credit card required.
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